News Summary

Oracle has unveiled a new suite of role-based AI agents integrated into its Fusion Cloud Applications. Designed to improve customer experiences and streamline workflows, these AI agents facilitate personalized support in marketing, sales, and customer service without additional costs for existing users. This innovative technology not only enhances operational efficiency but also strengthens customer relationships, paving the way for smarter business interactions.

Oracle’s Exciting Release of New Role-Based AI Agents

In a groundbreaking move aimed at reshaping customer experiences (CX), Oracle has recently unveiled an innovative suite of role-based AI agents within its Oracle Fusion Cloud Applications. This development is set to help customer experience leaders unlock valuable revenue opportunities while enhancing operational efficiency.

What Are These New AI Agents?

This new suite of AI agents is embedded right into the marketing, sales, and service processes, acting as virtual assistants designed to support businesses in improving engagement and fostering long-lasting customer relationships. According to Chris Leone, Oracle’s executive vice president of Applications Development, these AI agents are changing the game, transitioning customer interactions into more proactive and strategic approaches.

One of the most exciting features of these agents is their ability to deliver personalized support. They analyze data to offer intelligent insights, automating routine tasks and allowing employees to focus on more complex challenges. And the best part? These AI agents are prebuilt and integrated into the existing Oracle Fusion Applications at absolutely no additional cost!

Streamlined Workflows for Everyone

Since the AI agents are embedded within current business workflows, operations can now run more smoothly and decisions can be made faster. With the power of Oracle Cloud Infrastructure backing them up, these agents provide a seamless experience that integrates effortlessly into existing systems.

Oracle Fusion Cloud Applications present an all-in-one suite of AI-powered applications, enabling organizations to execute tasks more swiftly, make informed decisions, and reduce overall costs. It’s really an upgrade that many businesses will find hard to resist.

Unique Agents Tailored to Marketing, Sales, and Customer Service

So, what can these AI agents do? Let’s break it down!

Marketing Agents

• Account Product Fit Agent: This clever agent uses predictive scoring to pinpoint accounts that are likely to make a purchase, helping marketers allocate their resources more effectively.
• Buying Group Definition Agent: It identifies the various roles involved in the buying process to understand which contacts have a say in product decisions.

Sales Agents

• Deal Advisor Agent: This agent grants sellers access to relevant vendor information, aiding them in advancing deals more efficiently.
• Quote Assistant Agent: Got a proposal inquiry? No problem! This agent answers questions in real-time, making the quoting process a breeze.
• Product Recommendations Agent: Want to make more sales? This agent digs into customer history and quotes to find upsell and cross-sell opportunities.

Customer Service Agents

• Triage Agent: This agent analyzes incoming customer requests, determining the type of issue and its priority, just like a helpful receptionist.
• Self-Service Agent: Allows customers to solve common issues on their own through guided workflows, enhancing customer satisfaction.
• Service Request Creation Agent: It automatically converts customer messages into actionable service requests, speeding up the response time.
• Work Order Agent: This agent generates pre-filled work orders for field operations, enabling immediate resolution upon customer contact.

Seamless Adoption and Efficiency Gains

Oracle is putting a strong emphasis on how these AI agents support organizations in adopting technology smoothly and effectively within their existing frameworks. Martin Schneider, a vice president and principal analyst at Constellation Research, believes that precision data is key to successful AI agents—and he backs Oracle’s commitment to providing such data through its applications.

In a nutshell, these new AI agents are about enhancing CX with less risk and lower costs, reducing the dependency on IT for helpful workflows. Existing Oracle Fusion subscribers will be thrilled to know that all these new AI agents come at no extra cost!

As businesses look for ways to engage deeper with their customers, Oracle’s innovative approach suggests that the future of customer experience is not just promising—it’s already here!

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Additional Resources

• Oracle News Announcement
• Wikipedia: Artificial Intelligence
• CX Today
• Google Search: Oracle AI agents
• TechTarget
• Encyclopedia Britannica: Artificial Intelligence
• Cloud Wars
• Google News: Artificial Intelligence in Business
• SiliconANGLE
• Google Scholar: Oracle Fusion Cloud

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The NOVI STAFF WRITER represents the experienced team at HERENovi.com, your go-to source for actionable local news and information in Novi, Oakland County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Motor City Comic Con, Michigan State Fair, and Novi Home and Garden Show. Our coverage extends to key organizations like the Novi Chamber of Commerce and Novi Community Foundation, plus leading businesses in automotive, technology, and manufacturing that power the local economy such as Gentherm, Stoneridge, and Daifuku North America. As part of the broader HERE network, including HEREDetroitMI.com, HEREGrandRapids.com, HERENorthville.com, and HEREPlymouth.com, we provide comprehensive, credible insights into Michigan's dynamic landscape.