South Lyon City Council Addresses Trash Service Concerns with Priority Waste
In a recent meeting, the South Lyon City Council took the opportunity to hear directly from Priority Waste regarding the inconsistencies in their trash collection services since the company took charge of GFL Environmental earlier this summer. The transition to Priority Waste has been rocky, to say the least, leaving many residents scratching their heads over missed pickups and delays.
Challenges Faced by Priority Waste
During the meeting, Andrea Kruse from Priority Waste explained some of the challenges they’re facing. “We’ve been renting trash trucks while the GFL fleet is brought up to snuff,” she said, emphasizing the effort the company is putting into improving service. “When I tell you every vendor in, I think Michigan, Indiana, Ohio, has one of our trucks in there, if not multiple.”
It’s clear that Priority Waste is doing everything possible to rectify the situation. Kruse mentioned that they’ve been bringing in emergency fleet maintenance crews to ensure that their service can return to its former reliability. “We meet daily on this subject and are committed to making it better,” she assured council members. “I do apologize once again, but I really think we’re on the home stretch.”
Addressing Service Delays
Residents might be wondering why they’ve had an inconsistent experience with their trash services. According to Priority Waste, much of the inconsistency stems from the fact that GFL’s fleet wasn’t roadworthy upon the company’s takeover. This has understandably caused a few hiccups since making the switch.
Technological Upgrades on the Horizon
To further improve the service, Priority Waste shared some exciting plans for technological enhancements. Kruse revealed, “Technology upgrades are in the works, including cameras to monitor routes in real time.” These cameras will bring more transparency to waste management, allowing residents to have immediate feedback on their pickups.
“With those cameras, you will get your own personal logistic driver coordinator, which will help on the streets, visually happening live time,” Kruse explained. This feature means that if a resident feels their trash was missed or has a question about compost service, real-time data will be at the disposal of service representatives to provide immediate answers.
Recognition of Improvement
In light of the recent service improvements, several council members echoed sentiments that Priority’s service has indeed begun to get back on track in the last few weeks. It appears that while they have faced challenges, the direction the company is heading in is encouraging, providing hope for a more efficient operation going forward.
Commitment to Better Service
Residents have expressed frustration, but it seems that Priority Waste is listening carefully and making changes to ensure that the service becomes not just better, but “great”. As South Lyon continues to adapt to this transition, the focus remains on keeping all stakeholders informed and engaged. The ongoing dialogue between the City Council and Priority Waste allows for transparency as the community navigates these changes together.
Those interested in keeping up with the latest developments surrounding trash service in South Lyon are encouraged to stay informed through council meetings and community updates.
Author: STAFF HERE NOVI WRITER
The NOVI STAFF WRITER represents the experienced team at HERENovi.com, your go-to source for actionable local news and information in Novi, Oakland County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Motor City Comic Con, Michigan State Fair, and Novi Home and Garden Show. Our coverage extends to key organizations like the Novi Chamber of Commerce and Novi Community Foundation, plus leading businesses in automotive, technology, and manufacturing that power the local economy such as Gentherm, Stoneridge, and Daifuku North America. As part of the broader HERE network, including HEREDetroitMI.com, HEREGrandRapids.com, HERENorthville.com, and HEREPlymouth.com, we provide comprehensive, credible insights into Michigan's dynamic landscape.
