South Lyon City Council Discusses Trash Service Issues with Priority Waste

South Lyon City Council Addresses Trash Service Concerns with Priority Waste

In a recent meeting, the South Lyon City Council took the opportunity to hear directly from Priority Waste regarding the inconsistencies in their trash collection services since the company took charge of GFL Environmental earlier this summer. The transition to Priority Waste has been rocky, to say the least, leaving many residents scratching their heads over missed pickups and delays.

Challenges Faced by Priority Waste

During the meeting, Andrea Kruse from Priority Waste explained some of the challenges they’re facing. “We’ve been renting trash trucks while the GFL fleet is brought up to snuff,” she said, emphasizing the effort the company is putting into improving service. “When I tell you every vendor in, I think Michigan, Indiana, Ohio, has one of our trucks in there, if not multiple.”

It’s clear that Priority Waste is doing everything possible to rectify the situation. Kruse mentioned that they’ve been bringing in emergency fleet maintenance crews to ensure that their service can return to its former reliability. “We meet daily on this subject and are committed to making it better,” she assured council members. “I do apologize once again, but I really think we’re on the home stretch.”

Addressing Service Delays

Residents might be wondering why they’ve had an inconsistent experience with their trash services. According to Priority Waste, much of the inconsistency stems from the fact that GFL’s fleet wasn’t roadworthy upon the company’s takeover. This has understandably caused a few hiccups since making the switch.

Technological Upgrades on the Horizon

To further improve the service, Priority Waste shared some exciting plans for technological enhancements. Kruse revealed, “Technology upgrades are in the works, including cameras to monitor routes in real time.” These cameras will bring more transparency to waste management, allowing residents to have immediate feedback on their pickups.

“With those cameras, you will get your own personal logistic driver coordinator, which will help on the streets, visually happening live time,” Kruse explained. This feature means that if a resident feels their trash was missed or has a question about compost service, real-time data will be at the disposal of service representatives to provide immediate answers.

Recognition of Improvement

In light of the recent service improvements, several council members echoed sentiments that Priority’s service has indeed begun to get back on track in the last few weeks. It appears that while they have faced challenges, the direction the company is heading in is encouraging, providing hope for a more efficient operation going forward.

Commitment to Better Service

Residents have expressed frustration, but it seems that Priority Waste is listening carefully and making changes to ensure that the service becomes not just better, but “great”. As South Lyon continues to adapt to this transition, the focus remains on keeping all stakeholders informed and engaged. The ongoing dialogue between the City Council and Priority Waste allows for transparency as the community navigates these changes together.

Those interested in keeping up with the latest developments surrounding trash service in South Lyon are encouraged to stay informed through council meetings and community updates.

Author: HERE Novi