Massive Verizon Outage Impacts Thousands across Chicago

In a surprising turn of events, more than 100,000 Verizon outages were reported on Monday morning nationwide. The issue brought a substantial portion of network services to a halt, causing disruptions among customers in the Chicago area and beyond.

Numbers Spike, Amplifying Disruption

Reports of the Verizon outage first started trickling in the early hours of the morning, but it wasn’t long before the situation evolved into a full-blown glitch. According to the website Downdetector, which tracks real-time failures and issues for all kinds of services, at 9:30 a.m., the disruption had impacted more than 4,000 Verizon customers just in Chicago. By 10:30 a.m., the number had fallen to around 2,700, but it was still a hard hit.

Nationwide, more than 105,000 reports of outages were documented as of 10:30 a.m., marking a significant nationwide outage. An outage map unearthed the areas worst affected, showing the ‘most reported’ outage locations to be Chicago, Indianapolis, Minneapolis, Phoenix, Omaha, Cincinnati, Denver, Seattle, and Columbus.

Customers Left in “SOS Mode”

Customer grievances flooded the internet, with users reporting their phones displaying an “SOS” mode intermittently. This abnormal mode left many customers unable to send or respond to text messages or make calls, causing a wave of frustration and confusion. Users also pointed out the issue on various social media platforms, rallying for a quick resolution.

Verizon’s team was prompt in responding to many customer comments on social media, asking for additional information to assist them in troubleshooting the technical issue. They also assured customers of their full commitment to identifying and resolving the issue quickly.

Understanding the SOS mode

According to mobile manufacturer Apple, an SOS message appears when a device is not connected to its usual cellular network but can still make emergency calls through other carrier networks. This feature is presently available in the U.S., Australia, and Canada.

The appearance of SOS in the iPhone status bar means a cellular network is available for making emergency calls. Users who make a call using the SOS feature are automatically connected to a local emergency number, and their location is shared with emergency services. The feature also enables users to alert emergency contacts with a text message that includes their location and sends updates if the location changes.

Verizon Strives for Swift Resolution

Following the massive outage, Verizon issued a statement acknowledging the issue and clarified that their engineers were working diligently to identify and resolve it. However, the company has not yet provided a timeline for the service restoration. As per the most recent update, the company has reported progress in restoring service after the widespread outage.

This is an ongoing story that will be updated regularly as circumstances develop.

Author: HERE Novi